What I'm told is that because shared mailboxes don't have their own IMAP and SMTP credentials, you have to tell MS on your way in (IMAP) that you are accessing the shared mailbox using the user account and on the way out (SMTP) using the user account without reference to the shared mailbox.
Instead you will be configuring SPOP access as explained in this document. Best Support Ticketing System for Office 365 Posted by rosslacy. If after using this article to set up email connectivity to Office 365 you con 114347, You do not configure Office 365 as you would a locally hosted Exchange presence. When you setup a normal office365 IMAP account you'd use for the SMTP server but when you setup a shared mailbox you use the above procedure. This article is reported to work for most customers. It’s easy to integrate Moveworks with Teams to create an autonomous IT support hub, allowing employees to rapidly resolve their IT issues through natural language conversations with the Moveworks AI bot. Office 365 Ticket System & Knowledgebase - 1.888.794.9948 x 2. Here's the IMAP server: type: SSLport: 993SMTP settings:SMTP server: type: TLSport: 587smtp UN: PW: Note that the SMTP server is not as suggested on the MS site. Teams is the hub for teamwork in Microsoft 365, where you can chat, meet, call, and collaborate all in one place. I use it on my mobile to pull shared mailboxes. MS doesn't seem to broadcast the feature but the procedure I described above works. With the addition of PowerApps and Microsoft Flow into SharePoint, there is a lot that can be done to benefit each within an organization.
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